Last updated: July 12, 2026 | Questions? Email us at support.glowlift@gmail.com
We keep this simple, because a guarantee you can't actually use isn't a guarantee. If you're not happy with your GlowLift™ within 30 days of delivery — for any reason — contact us and we'll refund you in full. Yes, even if you've opened and used it. We ask you to try the product properly first (warm skin, Level 1, keep it moving, once weekly) because that's how it works best — but if it's still not for you, you get your money back.
How to request a refund
- Email us with the subject "Refund Request – [Your Order #]" within 30 days of delivery.
- Tell us briefly what didn't work — many issues are solved instantly with one usage tip, and it helps us improve.
- We'll reply within 24–48 hours with your refund confirmation. In most cases you won't need to ship anything back — for hygiene reasons we don't restock used skin-care devices, so we won't make you pay return postage for something we can't resell. If a return is needed (e.g., unopened items), we'll send simple instructions.
Refund timing
Approved refunds go back to your original payment method and typically appear within 3–10 business days, depending on your bank.
Cancellations
We ship fast, so cancellations are available within 12 hours of ordering or until your order is fulfilled, whichever comes first. Email "Cancel Order – [Order #]" as soon as possible. After fulfillment, please use the 30-day guarantee instead.
Damaged or defective on arrival
Email us within 48 hours of delivery with your order number and photos of the item and packaging — we'll send a free replacement right away, no return needed.
Wrong or missing items
If anything is missing or incorrect in your order, contact us and we'll make it right with a replacement or refund.